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Terms and Conditions

Welcome to  the Loving Home website which we hope you enjoy browsing and using.

By using the Website you agree to be bound by these Terms and Conditions and any Orders placed by you are bound by these Terms and Conditions. These, with our Returns Policy form, govern the relationship between Loving Home and you, in relation to this website. If you do not agree to these Terms and Conditions, please do not use the Website.

The Website is provided solely for your personal use. You may not use the Website for any commercial purpose. We reserve the right, at our sole discretion, to change, modify, add, amend or remove any part of these Terms and Conditions from time to time and it is your responsibility to check these Terms and Conditions from time to time for changes. We may modify or withdraw, temporarily or permanently, the Website (or any part of it) and we shall not be liable to you or any third party for any modification to or withdrawal of the Website.

Please note that these Terms and Conditions do not affect your statutory rights as a consumer.

All text, graphics, photographs, logos, trademarks, artwork, user interfaces, visual interfaces and computer code belongs to Loving Home (or is licensed to us). This Content includes, but is not limited to, the design, structure, selection, coordination, expression, "look and feel" and arrangement of it. You are not permitted to copy, reproduce, republish, upload, post, publicly display, translate, transmit or distribute this Content in any way without prior written permission from Loving Home.

All other trademarks, product names, company names or logos cited herein are the property of Loving Home or their respective owners. No permission is given by Loving Home in respect of the use of any such trademarks, third party logos or titles and such use may constitute an infringement of the holder's rights.

You agree that any information you submit to the Website including Personal Information shall not be misleading and shall be true and accurate in all respects. You are and shall remain solely responsible for the content of any submissions you make on the Website and we reserve the right to remove any material you have placed on the Website or to deny you access to the Website at any time in our sole discretion.

Product Descriptions

We will take all reasonable care to ensure that all Product Descriptions are correct at the time when the relevant information was first entered onto the Website. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our Products. What you see will depend on your computer equipment, screen or monitor and we are therefore unable to guarantee that a Product's images are an accurate representation of the actual merchandise. Please refer to our Returns Policy if you are unhappy with your Order.

Product Availability

The Website features Products that have been carefully selected for sale on the Website. Products are subject to availability so once a Product has sold out it will be taken off the Website at the earliest opportunity and may not be available again. As there is a delay between the time when your Order is placed, and the time when the Order is accepted, the stock position relating to particular Products may change. If a Product you have ordered goes out of stock before we accept your Order, then Loving Home shall not be liable to you for being unable to provide that Product. If such a situation arises, then we shall notify you as soon as possible and you will not be charged for the out of stock Product.

Pricing

All Product prices are in pounds (£) sterling and are inclusive of UK value added tax ("VAT") (where applicable), at the appropriate rate, and are correct at the time that the Product Description was first entered on to the Website. Prices of Products may change from time to time and any promotional discounts or offers may also be withdrawn at any time.

Although we try to ensure all our Product's prices displayed in the Product Description are accurate, errors may sometimes occur. If we discover an error in the price of a Product you have ordered we will be unable to accept your Order and shall contact you as soon as possible in order to give the option of either reconfirming your Order at the correct price or cancelling it. If we are unable to contact you, we will treat your Order in respect of the incorrectly priced item as cancelled.

Ordering

To place your Order and create a contract of sale between you and us :

1. You place an Order on the Website by pressing the 'Add to Bag' button at the end of the checkout process. You will be guided through the process of placing an Order by a series of simple instructions on the Website.

2. We will send you an email confirming your Order which will detail the Product(s) (including their Product Descriptions) that you have ordered. This email does not constitute an acceptance of your Order by us.

3. Subject to us having accepted your Order, we will then arrange for delivery of it to you at your nominated address.

4. The contract between you and Loving Home will be concluded in English and subject to the laws of England and the jurisdiction of the English courts.

5. We shall be entitled to supply Products ordered as part of one Order in instalments and each instalment shall be deemed to constitute a separate contract between you and us. This may mean that Products are dispatched separately. We also reserve the right to supply only part of an Order.

6. Non-acceptance of your Order (or parts of your Order) may be due to any one or more of the following non-exhaustive reasons:

a) A product you ordered is out of stock;
b) We are unable to obtain authorisation for your payment;
c) We have identified an error with a Product Description;
d) There is a system or procurement failure;

Payment

1. We only accept payment for Orders in pounds (£) sterling.

2. We accept payment for Orders by Paypal.

3. By placing your Order and making an offer to buy a Product, you authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time and this may include verification checks involving your debit or credit card number or credit reports in order to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation, to protect you and us from fraud; and to enable us to arrange delivery of your Order to your nominated delivery address.

Promotional Discounts and Vouchers

1. Any coupon, discount, offer or promotional discount offered on the Website is valid only for use as part of a purchase made via the Website, unless otherwise stated and subject to availability. They cannot be exchanged for cash or refunded.

Delivery

1. You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your Order is going to, but also the name of its recipient. We cannot be liable for the delivery of your Order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information.

2. All parcels will be delivered by us and will require a signature on delivery.

3. Please note that delivery of your Order may take longer during busy periods.

4. Should you choose to return your Order through any other process (including a different carrier or postal service), then any cost associated with that, as well as the risk, loss or damage to your Order shall be borne by you.

5. We recommend that you use a tracked and insured service, we will not be liable for any risk, loss or damage to your Order.

Promotional Discounts and Refund

If a promotional discount applied to your Order originally, then the same discount will be applied to each Product of your Order that you return. This means that you will only be refunded the amount that you originally paid for your Order or any given Product.

Linking to the Website

You must not establish any link to the Website to suggest any form of association, approval or endorsement on our part where none exists or establish a link from any website that is not owned by you.

The Website must not be framed on any other site, and you may not create a link to any part of the Website other than the home page.

Liability and Indemnity

1. While we endeavour to verify the accuracy of any information we place on the Website, we make no warranties, in relation to its accuracy. The Website is provided  without any representation or endorsement made and we make no warranties of any kind, in relation to the Website, or any transaction that may be conducted on or through the Website.

2. We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of material uploaded or transmitted through the Website.

3. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer.

4. The Website may also contain links to other websites, which are not operated by Loving Home. When you activate any of these you will leave the Website and we have no control over, and will accept any responsibility or liability in respect of, the material on any website which is not under our control.

5. You agree to fully indemnify, defend and hold us and our agents, directors, employees and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms and Conditions by you or any other liabilities arising out of your use of the Website, or the use by any other person accessing the Website using your Personal Information.

6. We may terminate your use of the Website immediately if we consider that you have breached these Terms and Conditions.

Comments and Complaints

Please contact us if you have any comments or complaints by contacting orders@lovinghome.co.uk. We will always endeavour to resolve any dispute as quickly as possible.

General

1. We may change these Terms and Conditions at any time. If any clause of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that clause shall be deemed severable from the Terms and Conditions and shall not affect the validity and enforceability of the remainder of these Terms and Conditions which shall continue to have full force and effect.

2. We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

3. If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

4. Loving Home reserves the right to amend, remove or vary the Website, any page of the Website, any Content on the Website, or any service offered on the Website at any time and without notice.