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Privacy Policy

Loving Home is committed to protecting your privacy when using this website. You can be assured that any information we collect about you will be used lawfully it explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) and the PECR (Privacy and Electronic Communications Regulations).

This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhere to. Additionally it will explain the use of cookies or software, advertising or commercial sponsorship from third parties and the download of any documents, files or software made available to you (if any) on this website.

The DPA & GDPR May 2018

We and this website complies to the DPA (Data Protection Act 1998). GDPR (General Data Protection Regulation) which comes into affect from May 2018.

  • During the order process we may collect the following information:
  • Name and address, including shipping address
  • Contact information
  • Email address
  • Ad hoc information relating to customer surveys and/or offers

We will use the information you provide to:

  • Maintain internal records
  • Fulfil your order
  • Improve our products and services
  • Occasionally send promotional emails including newsletters about new products, special offers and other related information to the email address you have provided.

We do not sell your personal information for any purpose. Our systems are regularly monitored for potential vulnerabilities, attacks and website security testing. The transactional areas of our website are secured using 'https' technology. Sensitive data (such as payment card details) are stored on our partner PayPal systems and secured by SSL encryption. PayPal Privacy Policy

To ensure that we keep your data secure, we will take reasonable precautions to protect your personal information from loss, misuse or alteration. We use computer safeguards such as firewalls and Bullguard Security for our PC security.

Loving Home is committed to ensuring that your information is secure when using this website. In order to prevent unauthorised access, we have put in place appropriate electronic and managerial procedures to secure the information we collect online.

If you wish to restrict the use of your personal information when using this website, you have the following options:

  • Click on the box containing marketing preferences information at checkout to confirm that you do not want the information to be used for direct marketing purposes
  • If you have already agreed to use your personal information for direct marketing purposes, and want to change your mind, you can do so by emailing orders@lovinghome.co.uk

We will not sell, distribute or lease your personal information to third parties. If you believe that any information we hold about you is incorrect or incomplete, please email us orders@lovinghome.co.uk

Use of Cookies

This website uses cookies to better the users experience while visiting the website. As required by
legislation, where applicable this website uses a cookie control system, allowing the user to give
explicit permission or to deny the use of /saving of cookies on their computer / device.

What are cookies?

A cookie is a piece of information that is stored on your computer's hard drive by your web browser. It helps analyse web traffic and lets you know when you visit a particular website. If you revisit our website our server may remember the cookie, and give us information about your last visit. We use cookies to recognise and retrieve individual customer profiles.

The cookies we use at Loving Home are there to enhance your experience of the site, or to allow you to perform the services you require. We do not use cookies to store information that identifies you as an individual, or pass information recorded in cookies to others.

We encourage you to accept the cookies we serve.  Alternatively, you can amend your web browser settings to prevent cookies, but this might affect your use and the functionality of this site and some features will not work if cookies are turned off or restricted. To find out more about managing cookies on your device, please refer to http://www.allaboutcookies.org.

Cookie Types:

Session Cookies
Session Cookies are used by the server to store information about user page activities so users can easily pick up where they left off on the server's pages.  They are usually removed when the browser is closed.

Persistent Cookies
Persistant Cookies are used to store user preferences. These changes make the site easier to navigate and/or lets user leave a part of the user's “personality” at the site.  These cookies expire after a certain period, or can be removed manually.

First Party
Cookies issued from the site you are visiting.  We use a number of suppliers to provide the services we offer, but the majority of cookies we place on your machine fall under this category.

Third Party
​Cookies issued that are different from the site you are visiting e.g. a Twitter or Facebook feed on a page.

We use Google Analytics cookies (_utma, _utmb, _utmc, _utmz) to hold information about your visit to our site. This helps us better identify those services that matter to you.

If you do not wish us to do this, you may either remove these cookies, or opt out of the Analytics service by installing an add-on for your browser. This can be found at https://tools.google.com/dlpage/gaoptout

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti virus software or similar applications.

We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti virus software or similar applications.

Contact and Communication with us

Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.

Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in 'The policy' above.

Email Mailing List and Marketing Messages

We operate an email mailing list program, used to inform subscribers about products, services and/ or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in 'The policy' above. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages (or unsubscribe from all Mailchimp lists). The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.

Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.

Our EMS (email marketing service) provider is; [MailChimp] and you can read their terms of service here [https://mailchimp.com/legal].

External Website Links and Third Parties

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.

Shortened URL's; URL shortening is a technique used on the web to shorten URL's (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: https://bit.ly/2kqiTww). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Policy and Usage

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.

If you have any queries about this policy please email us orders@lovinghome.co.uk

Loving Home
48b Long Street
Wotton Under Edge
Gloucestershire
GL12 7BT